Golang Job: Site Reliability Engineer

Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• Responsible for delivery of activities on the monitoring roadmap.
• Implement, maintain, and consult on the observability and monitoring framework that supports the needs of multiple internal stakeholders.
• Collaborate with operations & engineering teams, application developers, management and infrastructure teams to assess near- and long-term monitoring needs.
• Assist with driving monitoring and observability standards to improve the consumer experience of mission-critical applications, services, and business processes with a strong focus on the end-to-end journey.
• Keep an eye on the emerging observability tools, trends and methodologies, and continuously enhance our existing systems and processes.
• Manage Elastic/Prometheus/Grafana to support custom metric delivery dashboards..
• Engineer solutions and establish standards for AppDynamics functional components and specifically agent deployments, including optimizations and application tuning and instrumentation per requirements.
• Adopt ELK for usage on-premises with familiarity of Cloud IaaS and PaaS models.
• Seek opportunities through scripting automated deployments to reduce operational tasks.
• Effectively communicate tool capabilities and processes to varying stakeholders.
• Provide input on improving the global operating model for monitoring and observability services.
• Continue evolving monitoring tooling toward a standards-based self-service automated platform.

Requirements

• Previous experience defining, creating, and supporting monitoring dashboards.
• Experience working across departments evangelizing and communicating observability expertise and standards.
• Possess practical knowledge and appreciation of various aspects of distributed service design, including messaging protocols, caching strategies and autonomous software design practices.
• Experience with monitoring and observability solutions and methodologies including server and network performance, hardware, web synthetics, and application performance monitoring a plus.
• Experience with monitoring and observability tools and methodology of products such as Elasticsearch, Grafana, Prometheus.
• Solid understanding of performance metrics, KPI’s, statistical calculations, machine learning, and correlation.
• Have extensive experience with metrics and logging libraries and aggregators, data analysis and visualization tools.
• Strong ELK product knowledge
• 2+ years of Application Development Experience (Java) at an enterprise level is a strong plus.
• 1+ years of Experience with a range of architecture tech stacks including Java app servers, Web Servers, Golang, Kubernetes, OpenShift, PCF, AWS, Google Cloud is a plus
• Ability to converse with application owners, architects, performance testers to pinpoint application performance bottlenecks via the monitoring & observability tools.
• Minimum of 5 years technology experience (preferably in the financial industry).
• Ability to work independently, multi-task, and take ownership of various parts of a project or initiative.
• Highly motivated, pro-active and capable of working under pressure without compromising development processes and productivity.
• Experience working with diverse stakeholders, including operations, application developers and performance testing.
• Strong, committed and reliable team player, able to take direction but also willing to contribute to discussions on design and strategy.
• Possess strong interpersonal and communication skills to be able to deal with and form good relationships with the business and other technology groups through day-to-day support and project work.
• Interest in financial technologies, new technology tools and the ability to learn.